Come on board and become a Premium Partner Member of 4activeSystems.
Benefit from our special services, like our extended premium hotline, guaranteed access to rental systems and our express repair service with short term rental during maintenance. A set of 4activeSB, 4activeXB, 4activeFB-small and 4activeFB-large test systems are available for you.
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Service Level Agreements (per testsystem) |
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BASIC |
ADVANCED |
PREMIUM |
|
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Standard online support (phone, online, remote) |
✔️ | ✔️ | ✔️ |
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Emergency support (phone, online, remote) |
− | − | ✔️ |
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Access to customer portal (CRM) |
− | ✔️ | ✔️ |
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Priority ticketing system (CRM) |
48 h |
24 h |
12 h |
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Priority technical phone support |
24 h |
4 h |
1 h |
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Remote system updates |
✔️ | ✔️ | ✔️ |
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Latest software/firmware updates |
− | ✔️ | ✔️ |
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Yearly hardware maintenance incl. spare parts / wear parts |
− | ✔️ | ✔️ |
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Battery health check |
− | ✔️ | ✔️ |
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Battery health check + refurbishment (if needed) |
− | − | ✔️ |
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Discount on rental systems during maintainance period |
− | 50 % | 100 % |
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Discount on rental systems during system downtime |
− | 30 % | 100 % |
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On site repair service |
− | − | ✔️ |
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Discount on spare parts |
− | − |
10% |
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Discount on follow-up orders |
− | − |
8% |
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Warranty extension |
− |
1 year |
1 year |
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Availability of spare parts |
1 week |
3 working days |
1 working day |
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Wear parts included in maintenance charge |
− |
✔️ |
✔️ |
For our premium members we are available from Monday to Saturday 6:00 to 22:00 (CET)
For more information please contact rfq@4a.at