in physics we trust

Come on board and become a Premium Partner Member of 4activeSystems.

Benefit from our special services, like our extended premium hotline, guaranteed access to rental systems and our express repair service with short term rental during maintenance. A set of 4activeSB, 4activeXB, 4activeFB-small and 4activeFB-large test systems are available for you.


Service Level Agreements (per testsystem)

       

BASIC

ADVANCED

PREMIUM

Standard online support (phone, online, remote)

✔️ ✔️ ✔️

Emergency support (phone, online, remote)

✔️

Access to customer portal (CRM)

✔️ ✔️

Priority ticketing system (CRM)

48 h

24 h

12 h

Priority technical phone support

24 h

4 h

1 h

Remote system updates

✔️ ✔️ ✔️

Latest software/firmware updates

✔️ ✔️

Yearly hardware maintenance incl. spare parts / wear parts

✔️ ✔️

Battery health check

✔️ ✔️

Battery health check + refurbishment (if needed)

✔️

Rental systems during maintainance period

✔️ ✔️

Rental systems during system downtime

✔️ ✔️

On site repair service

✔️

Discount on spare parts

5%

10%

Discount on follow-up orders

5%

8%

Warranty extension

1 year

1 year

Availability of spare parts

1 week

3 working days

1 working day

For our premium members we are available from Monday to Saturday 6:00 to 22:00 (CET)

PREMIUM HOTLINE +43 664 80106 500

For more information please contact rfq@4a.at