in physics we trust

Come on board and become a Premium Partner Member of 4activeSystems.

Benefit from our special services, like our extended premium hotline, guaranteed access to rental systems and our express repair service with short term rental during maintenance. A set of 4activeSB, 4activeXB, 4activeFB-small and 4activeFB-large test systems are available for you.


Service Level Agreements (per testsystem)

       

BASIC

ADVANCED

PREMIUMonly valid for freeboards

Standard online support (phone, online, remote)

✔️ ✔️ ✔️

Emergency support (phone, online, remote)*

✔️

Access to customer portal (CRM)

✔️ ✔️

Priority ticketing system (CRM)

48 h

24 h

12 h

Priority technical phone support

24 h

4 h

1 h

Remote system updates

✔️ ✔️ ✔️

Latest software/firmware updates

✔️ ✔️

Yearly hardware maintenance incl. spare parts / wear parts

✔️ ✔️

Battery health check*

✔️ ✔️

Battery health check + refurbishment* (if needed)

✔️

Discount on rental systems during maintainance period

50 % 100 %

Discount on rental systems during system downtime

30 % 100 %

On site repair service

✔️

Discount on spare parts

10%

Discount on follow-up orders

8%

Warranty extension*

1 year

1 year

Availability of spare parts

1 week

3 working days

1 working day

Wear parts included in maintenance charge

✔️

✔️

*does not apply to belt systems 4activeSB/4activeXB

For our premium members we are available from Monday to Saturday 6:00 to 22:00 (CET)

For more information please contact rfq@4a.at